What should I do if I’m not receiving messages from friends or other players?

Summary
If you’re not getting messages or lives from friends, don’t worry—it’s usually a temporary issue. Delays can happen for many reasons, like network problems or message traffic. Try refreshing your connection or resending the request. Most of the time, things go back to normal soon.

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We know how much fun it is to stay connected with friends while playing, but sometimes, messages or lives can take a little longer to send or receive. This can happen because of things like high message traffic, social media network status, internet issues, and other factors.
We totally get that this can be frustrating, but don’t worry—these delays are usually temporary and will sort themselves out soon.

What you can do

If you’re not receiving messages from friends or other players, here are some things you can try:

1. Give it another go
Sometimes, all it takes is a quick resend. If possible, try sending the request again. You can also toggle your internet connection on and off to refresh things.

2. Check with a Friend
If you think a message might be missing, try reaching out directly to a friend. They might be able to confirm whether there’s an issue or if things are just a little slow.

3. Visit the Help Center
If there’s a bigger issue affecting messages in our games, we’ll post updates in the Help Center. If you don’t see a specific announcement, hang tight—everything should be back to normal soon.

Working quietly to keep things smooth

We’re always working behind the scenes to make sure things run smoothly and to keep these kinds of hiccups to a minimum. We appreciate your patience, and would be happy to read your feedback on the King Community forum.